Project Category: MySSA

In October 2021, the Social Security Administration (SSA) implemented a redesigned Social Security statement for workers being sent a statement or checking their my Social Security online accounts. Research on the prior statement has demonstrated its effect on...

Social Security information can be complex but crucial for financial planning. The redesigned Social Security statement aims to better inform the public. We plan to assess the impact of the redesign on people’s understanding of Social Security, their interest in...

My Social Security (mySSA) is a key online resource offered by the Social Security Administration, providing users with a single access point to all SSA electronic services. While ostensibly an accessible and useful tool that can save users a significant amount of...