MySSA

The Impacts of the Social Security Statement Redesign on People’s Knowledge and Behavioral Intentions: A Survey Experiment

• February 28, 2023
• Susan Barnes
• Financial well-being, MySSA, Retirement, Social Security program communications

The Redesigned Social Security Statement’s Short-Term Impacts on Near Retirees

• February 24, 2023
• Susan Barnes
• MySSA, Social Security program communications

The Impacts of the Social Security Statement Redesign on People’s Knowledge and Behavioral Intentions: A Survey Experiment

• February 14, 2023
• Susan Barnes
• Financial well-being, MySSA, Retirement, Social Security program communications

Social Security information can be complex but is crucial for financial planning. The Social Security Statement, which was recently redesigned, aims to better inform the public. We assess the impact of the Statement’s redesign on people’s understanding of Social Security,…

The Redesigned Social Security Statement’s Short-Term Impacts on Near Retirees

• January 31, 2023
• Susan Barnes
• MySSA, Social Security program communications

In October 2021, the Social Security Administration (SSA) implemented a redesigned Social Security Statement for workers scheduled to be sent a paper Statement or checking their my Social Security online accounts. The new statement is half the length of the…

Mixed-methods Study to Understand Use of the my Social Security Online Platform

• June 3, 2022
• Susan Barnes
• MySSA, Social Security, Social Security program communications

The Initial Experiences with the Redesigned Social Security Statement

• February 16, 2022
• Susan Barnes
• Financial well-being, MySSA, Social Security program communications

In October 2021, the Social Security Administration (SSA) implemented a redesigned Social Security statement for workers being sent a statement or checking their my Social Security online accounts. Research on the prior statement has demonstrated its effect on workers’ program…

The Impacts of the Social Security Statement on Peoples’ Knowledge and Behavioral Intentions

• February 16, 2022
• Susan Barnes
• MySSA, Retirement, Social Security program communications

Social Security information can be complex but crucial for financial planning. The redesigned Social Security statement aims to better inform the public. We plan to assess the impact of the redesign on people’s understanding of Social Security, their interest in…

Mixed-methods Study to Understand Use of the my Social Security Online Platform

• December 21, 2021
• Susan Barnes
• MySSA, Social Security, Social Security program communications

We conducted a mixed-methods study to examine barriers to use of my Social Security (MySSA), and users’ experience of using MySSA. The quantitative phase of the study leveraged existing survey data to analyze the determinants of self-reported MySSA account use.…

Mixed-methods Study to Understand Use of My Social Security

• December 16, 2020
• Susan Barnes
• MySSA, Social Security program communications

My Social Security (mySSA) is a key online resource offered by the Social Security Administration, providing users with a single access point to all SSA electronic services. While ostensibly an accessible and useful tool that can save users a significant…