The Initial Experiences with the Redesigned Social Security Statement

In October 2021, the Social Security Administration (SSA) implemented a redesigned Social Security statement for workers being sent a statement or checking their my Social Security online accounts. Research on the prior statement has demonstrated its effect on workers’ program…

Read more

The Impacts of the Social Security Statement on Peoples’ Knowledge and Behavioral Intentions

Social Security information can be complex but crucial for financial planning. The redesigned Social Security statement aims to better inform the public. We plan to assess the impact of the redesign on people’s understanding of Social Security, their interest in…

Read more

Mixed-methods Study to Understand Use of the my Social Security Online Platform

We conducted a mixed-methods study to examine barriers to use of my Social Security (MySSA), and users’ experience of using MySSA. The quantitative phase of the study leveraged existing survey data to analyze the determinants of self-reported MySSA account use.…

Read more

Mixed-methods Study to Understand Use of My Social Security

My Social Security (mySSA) is a key online resource offered by the Social Security Administration, providing users with a single access point to all SSA electronic services. While ostensibly an accessible and useful tool that can save users a significant…

Read more