Social Security program communications

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The Redesigned Social Security Statement’s Short-Term Impacts on Near Retirees

In October 2021, the Social Security Administration (SSA) implemented a redesigned Social Security Statement for workers scheduled to be sent a paper Statement or checking their my Social Security online accounts. The new statement is half the length of the…

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Understanding the Social Security Communication Needs of Hispanics with Limited English Language Proficiency

According to United States census data, there are approximately 20 million adults with limited English proficiency (LEP) in the country, of whom more than 65% are Spanish speakers. This study aims to provide initial insights into the Social Security communications…

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Mixed-methods Study to Understand Use of the my Social Security Online Platform

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The Initial Experiences with the Redesigned Social Security Statement

In October 2021, the Social Security Administration (SSA) implemented a redesigned Social Security statement for workers being sent a statement or checking their my Social Security online accounts. Research on the prior statement has demonstrated its effect on workers’ program…

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The Impacts of the Social Security Statement on Peoples’ Knowledge and Behavioral Intentions

Social Security information can be complex but crucial for financial planning. The redesigned Social Security statement aims to better inform the public. We plan to assess the impact of the redesign on people’s understanding of Social Security, their interest in…

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Mixed-methods Study to Understand Use of the my Social Security Online Platform

We conducted a mixed-methods study to examine barriers to use of my Social Security (MySSA), and users’ experience of using MySSA. The quantitative phase of the study leveraged existing survey data to analyze the determinants of self-reported MySSA account use.…

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An Analysis of Racial and Ethnic Disparities in Knowledge about Social Security Programs and Their Consequences

Imperfect knowledge of public programs influences take-up and can lead to suboptimal decisions. This project will quantify differences in Social Security program knowledge across race and ethnic groups. We will then estimate the relationship between these knowledge differences and observed…

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Disparities in Social Security Knowledge and the Role of Social Capital

In this work, we will draw on existing surveys about Social Security knowledge to identify areas where knowledge differs across racial and ethnic groups. (We will also draw on a past MRDRC project, UM18-05, conducted by Katherine Carman.) We will…

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Mixed-methods Analysis of Consumer Fraud Reports of the Social Security Impostor Scam

Despite the growing prevalence of Social Security impostor scams, there has been no academic research on this subtype of fraud. One problem is that general sample surveys do not ask respondents about the individual subtypes of government impostor scams they…

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Mixed-methods Study to Understand Use of My Social Security

My Social Security (mySSA) is a key online resource offered by the Social Security Administration, providing users with a single access point to all SSA electronic services. While ostensibly an accessible and useful tool that can save users a significant…

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